This exchange and return policy is effective as of June 2025.
EXCHANGE POLICY — ALCHEMYA & SYNAPSES CREATIONS LTDA
If you are not satisfied with the product or if you regret your purchase, you may request an exchange or return within 7 days from the date of receipt of your order.
The product must be in perfect condition and show no signs of use.
It must be in the same condition in which it was received.
The item must be in its original packaging.
Send an email to [email protected], including:
Full name
Order number
Reason for the exchange
You will receive our reply with the necessary instructions to proceed with the exchange.
If you regret your purchase, you may request a return within 7 days after receipt.
Send an email to [email protected], including:
Full name
Order number
The refund will be processed within 30 days from the date of receipt of the returned products.
The refund will be issued using the same payment method used for the purchase.
No additional cost will be charged to the customer.
According to Brazilian law, in the event of products with manufacturing defects, you are entitled to request a return within 30 days after receipt.
Send an email to [email protected], including:
Full name
Order number
Details of the manufacturing defect (description, photos, or videos)
The case will be analyzed within 30 days after receipt of the returned products.
The refund will be issued using the same payment method used for the purchase.
No additional cost will be charged to the customer.
In accordance with the Consumer Protection Code (Brazilian law), shipping costs in cases of regret or manufacturing defects will be covered by our store through reverse logistics.
You will receive by email a posting authorization code.
The product must be delivered to a Correios (Brazilian Post) branch.
Packaging costs are not covered.
We recommend reusing the original packaging (if not damaged) or using a suitable box to protect the items during transport.
If you have any questions about our exchange and return policy, please contact us by email:
📩 [email protected]
